Internal Reference — Every Role, One Source
Everything about how we run — sales, install, cleaning, service, and the standards behind it — lives here. If it's not in the playbook, ask before you guess.
NINE MODULES // TAP TO OPEN
New hire orientation — who we are, how we talk to customers, and what "Top Tier" actually means on a ladder.
Start to finish, what it looks like when we do it right — every step, who owns it, and what "done right" actually means at each stage.
Installation, cleaning, repair, guards, fascia and soffit — what each job includes and how we price it.
Safety, cleanup, materials, and the checklist every crew runs before calling a job done.
How a lead becomes a scheduled job — quoting, follow-up, and the numbers everyone should know cold.
Who does what, who to call, and how the office, sales, and crews stay in sync.
The warranty, the guarantee, and how we handle it when something isn't right.
How each job runs start to finish — the standard sequence every crew follows on site.
The sign-off list for every job type — what to confirm before you call it done and leave the site.