Gutters OK | The Team
GUTTERS OK THE PLAYBOOK
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Six Roles — One Crew

The Team

Every role has a job, a lane, and a number that tells you if it's being done right. No overlap, no guessing whose problem something is. Know this and communication stops breaking down. You'll know who's doing what, how it gets done, and whose job it is when something falls through.

The Roster

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How To Read Each Role

Guiding Principles

The rules this role never breaks, no matter the job.

Definition Of Success

What "doing this job right" actually looks like.

Owns / Does Not Own

Where this role's responsibility starts and stops, so nobody's guessing whose lane it is.

Keeps This Role Up At Night

The risks this role is watching for before they become problems.

Responsibilities

What gets done daily, weekly, and monthly to do the job right.

KPIs

The numbers that prove the job is actually getting done.

Can Decide

Calls this role makes on its own, no approval needed.

Escalate

What gets kicked up the chain instead of decided alone.